At GIEPONG Stores, we value your satisfaction and strive to ensure that every item you receive meets your expectations. If you’re not fully satisfied with your purchase, we’re here to help.
✅ Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging.
- A valid proof of purchase (order confirmation or receipt) must be provided.
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Wigs and personal care items
- Opened electronic products
- Custom or made-to-order products
- Perishable plant supplies or damaged plants due to mishandling
🔄 Exchange Policy
We allow exchanges for items with size/variant issues, provided the product is still in saleable condition. You may also exchange a defective product (within 7 days), subject to inspection.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Shipping costs are non-refundable unless the return is due to our error.
Refunds will be processed via the original payment method or store credit within 3–7 business days.
🚚 Return Shipping
Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.
Items should be shipped to the return address provided upon request.
📦 Damaged or Incorrect Items
Please report any damaged, defective, or incorrect items within 48 hours of delivery. Attach clear photos and your order number when contacting us.
📞 Need Help?
For questions or to request a return, contact our support team:
📧 Email: support@giepongstores.com
📞 Phone: 07066871762
📍 Location: Abuja, Nigeria
GIEPONG Stores reserves the right to deny any return that does not meet the above conditions.