FAQ

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i. What does GIEPONG Stores sell?

GIEPONG Stores offers a wide range of products including Educational Resources, Lifestyle Accessories, and Plants & Garden Essentials. Our catalog features everything from school record books to smart TVs and home décor items.

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ii. Are your books sold individually or in packs?

All educational record books are sold in packs of 12. Customers can also mix varieties when ordering multiple packs.

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iii. How long does delivery take within Abuja?

We offer fast delivery within 1–3 working days in Abuja.

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iv. Do you ship outside Abuja?

Yes, we deliver nationwide through our trusted logistics partners.

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ix. Is it safe to shop on your website?

Yes, our website is secure and SSL-encrypted. Your personal and payment information is protected.

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v. How can I place an order?

Simply browse our Shop page, add items to your cart, and proceed to checkout. You can pay securely using various options.

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vi. Can I trust the quality of your products?

Absolutely! We carefully curate all our products to ensure top quality. For appliances and electronics, we feature trusted brands like Hisense and Skyrun.

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vii. Do your appliances come with a warranty?

Yes, all branded electronics such as TVs and ACs include manufacturer warranties. Warranty details are provided on the respective product pages.

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viii. How do I contact GIEPONG Stores?

You can reach us via phone, WhatsApp, or email. Visit our Contact Us page for full details.

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x. How do I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, changes may not be possible.

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xi. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us immediately with your order number and photos, and we will resolve it quickly.

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xii. Can I create an account to track my orders?

Yes, creating an account allows you to view order history, track and manage details easily.

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xiii. Does GIEPONG Stores allow other vendors to sell on the platform?

At the moment, GIEPONG Stores is not a multi-vendor platform, so we do not currently allow external vendors to list products. However, we are open to future partnerships and vendor opportunities. If you’re interested in collaborating or showcasing your products with us in the future, feel free to contact us.